Returns & Refunds Policy

Oceans of Wellness

Last updated: 31 October 2026

At Oceans of Wellness, every product and personal offering is approached with care, intention and attention to detail.

We want you to feel confident and considered in your experience with us. This policy explains our arrangements for returns, cancellations, rescheduling and refunds across our products and personal offerings.

Our approach is guided by fairness, transparency and your rights under Australian Consumer Law.

1. Essential Oil Luxury Candles — Returns

Our luxury candles are individually hand-poured, using carefully selected ingredients and materials.

We understand that sometimes a purchase may not be quite what you anticipated.

If you change your mind, we are happy to offer a store credit for eligible candles returned in their original, unused and undamaged condition.

To arrange a change-of-mind return:

Contact us within 7 days of receiving your order.
Return the candle within 10 days of delivery, unless another arrangement has been agreed with us.
Ensure the candle is unused, undamaged and securely packaged for return.
Contact us before returning your item so we can provide the correct return instructions.

Once your return has been received and inspected, we will arrange your store credit for the eligible returned item.

Original delivery charges are not refundable for change-of-mind returns.

Return postage costs for change-of-mind purchases are the customer’s responsibility.

For this voluntary change-of-mind policy, we recommend using a tracked postal service and packaging the item carefully to prevent damage during return transit.

Sale Items

Change-of-mind returns are not ordinarily available for items clearly identified as final-sale or clearance products at the time of purchase.

This does not affect your rights if a sale item is faulty or fails to meet an applicable consumer guarantee.

2. Damaged, Faulty or Incorrect Products

We take care in preparing and packaging every order.

If your candle arrives damaged, is faulty, is incorrect or does not meet an applicable consumer guarantee, please contact us with your order details and a description of the issue.

Photographs may be helpful in assessing damage, although we will not require them where doing so would be unreasonable.

We will work with you to provide an appropriate remedy under Australian Consumer Law.

Depending on the circumstances, this may include a replacement, repair, refund or another legally appropriate remedy.

Where you are entitled to a remedy under Australian Consumer Law, we will not require you to accept store credit instead of a refund to which you are legally entitled.

Reasonable return postage costs for products confirmed to breach an applicable consumer guarantee will be handled in accordance with your statutory rights.

There is no fixed seven-day or ten-day deadline for exercising your rights under Australian Consumer Law.

3. Candle Order Cancellations

As many of our candles are prepared to order, we encourage you to contact us promptly if you wish to cancel or amend a purchase.

We will accommodate change-of-mind cancellation requests where reasonably possible before preparation or dispatch has commenced.

If your order has already been prepared or dispatched, the change-of-mind returns arrangements outlined in Section 1 will ordinarily apply.

If Oceans of Wellness is unable to fulfil your order, you will be offered an appropriate resolution, including a refund where required.

Nothing in this section limits your statutory consumer rights.

4. Songlines — Cancellations & Refunds

Songlines is a personal, intuitively created written offering, individually prepared with care, time and creative attention.

Each Songline is created specifically for the person who commissions it and is delivered privately by email as a PDF document.

Before Preparation Begins

If you wish to cancel your Songline before the personal creative process has commenced, please contact us as soon as possible.

A full refund will be provided where preparation has not yet begun.

Once Preparation Has Commenced

Once the personal creative process has begun, cancellations and refunds for a change of mind are not available.

This reflects the individual nature of the offering and the time and creative attention devoted to preparing it.

After Delivery

Once your completed Songline has been delivered, change-of-mind refunds are not available.

As an intuitive creative experience, the precise form, words and personal interpretation of each Songline will be unique. No particular message or emotional response can be guaranteed.

If We Are Unable to Fulfil Your Songline

If Oceans of Wellness is unable to provide your purchased Songline, a full refund will be arranged.

If the offering fails to meet an applicable consumer guarantee, your rights and remedies under Australian Consumer Law remain available, regardless of whether preparation has begun or the Songline has been delivered.

Preparation Timeframe

Your Songline is generally prepared and delivered within 7–21 calendar days after we receive your completed questionnaire.

If a delay arises, we will contact you as soon as reasonably practicable to explain the circumstances and discuss your available options.

5. Returning Home — Cancellations & Rescheduling

Returning Home is a personal 90-minute mentoring experience, with time reserved especially for you.

We understand that circumstances may change and ask that you provide as much notice as possible if you need to cancel or reschedule your appointment.

More Than 48 Hours Before Your Session

You may cancel your appointment for a full refund or reschedule at no additional charge.

Between 24 and 48 Hours Before Your Session

You may reschedule your appointment once at no additional charge, subject to availability.

Change-of-mind refunds are not ordinarily available within this period.

Less Than 24 Hours Before Your Session

Change-of-mind refunds and complimentary rescheduling are not ordinarily available.

Exceptional circumstances may be considered at our discretion.

Non-Attendance

If you do not attend your scheduled appointment without prior notice, a change-of-mind refund or complimentary replacement session will not ordinarily be provided.

If Oceans of Wellness Cancels Your Session

If we need to cancel your appointment, you will be offered an alternative booking or a full refund.

All cancellation and rescheduling notice periods are measured from the scheduled appointment start time in New South Wales local time.

These arrangements do not exclude or limit your rights or remedies under Australian Consumer Law.

6. Refund Processing

Where a monetary refund has been approved or is required by law, we will arrange payment as soon as reasonably practicable.

Refunds will ordinarily be processed to the original payment method, where available and appropriate.

The time taken for funds to appear in your account may depend on your payment provider or financial institution.

If an alternative refund arrangement is necessary, we will communicate with you directly.

7. Store Credit

Store credit may be offered for eligible change-of-mind returns of physical products or in other circumstances where you choose to accept it.

The amount and any applicable conditions will be confirmed when the credit is issued.

Store credit will not replace a monetary refund where you are entitled to that refund under Australian Consumer Law.

8. Your Rights Under Australian Consumer Law

Our products and services come with consumer guarantees that cannot be excluded under Australian Consumer Law.

If a product or service does not meet an applicable consumer guarantee, you may be entitled to an appropriate remedy depending on the nature of the problem.

These rights apply independently of any change-of-mind return period, cancellation arrangement or store-credit policy offered by Oceans of Wellness.

For further information about Australian consumer guarantees, visit www.accc.gov.au.

9. Contact Us

If you have a question about a purchase, return, cancellation or refund, please contact us.