It is okay to change your mind, so you may return most items in new, unused undamaged condition, with original packaging within 10 days of delivery for a store credit. Be sure to contact us within 7 days of receiving your order.
If you need to return an item, please email email@example.com and we will arrange with you the return of the item, and notify you of your refund once we have received and processed the returned item.
Shipping charges in this case is the customer’s responsibility (please include insurance and post back within 7 days)
Sale items and some specials items are final sale and will be marked as such.
Dispatch timeframe is between 1-7 days as most candles are handmade to order. Where we have a product in stock we may ship on the same day.
If you wish to cancel your order, please contact us within 24 hours of confirmation. We will make every attempt to comply with cancellation requests, however if your order has commenced packaging or been shipped, we are unable to cancel it.
You should expect to receive your refund within 10 days of giving your package to the return shipper. In most cases you will receive a refund more quickly. The time includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
Store credit must be used within 60 days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we’ll provide an address for you to return the item to.
This Returns & Refunds Policy is current as at June 2021. If you have any further questions or concerns about how we commit ourselves to our privacy obligations, please feel free to contact us directly, at any time via email@example.com