Orders for Oceans of Wellness can be made through the enquiry forms and shop on the website.
All prices are displayed in full AUD amounts. We currently offer shipping in Australia only; we are NOT able to process international orders. We accept payment via direct bank transfer using WooCommerce and Stripe payment interface.
All orders, once payment has cleared, will be confirmed via e-mail. You will receive a unique order number, which is to be quoted in any correspondence regarding your order. Upon receipt of this e-mail, please ensure that you double check all details of the order, especially your delivery address. We are unable to re-route order once they have been shipped.
Depending on the size of item(s) purchased, orders within Australia are shipped via Australia Post Express Parcel or Fastway Couriers. Orders within Australia should arrive within 1 – 7 business days after shipping date. We offer a flat shipping rate of $10 Australia wide*. (* For all states excluding WA. The shipping cost to WA is a flat rate of $15.)
You will receive all relevant tracking information once we have shipped your purchase.
Oceans of Wellness will NOT be responsible for delays in delivery, which stem from circumstances beyond our control. Missing or damaged orders are to be taken up with the shipping carrier responsible for your delivery. If a package is damaged in transit, please photograph package and contents if possible and notify us immediately at firstname.lastname@example.org so we can follow up with the shipping carrier. All damages must be reported within 3 days of delivery, we are unable to assist after this time.
Any missing orders will not be actioned by Oceans of Wellness, until the recommended delivery period has lapsed, and the postal service has been contacted.
This shipping policy is current as of June 2021. If you have any further questions or concerns about how we commit ourselves to our privacy obligations, please feel free to contact us directly, at any time via email@example.com