Terms & Conditions

Terms & Conditions

Oceans of Wellness

Last updated: 31 October 2026

Welcome to Oceans of Wellness.

Our website brings together thoughtfully created products, personal mentoring and intuitive experiences, each guided by an appreciation for beauty, presence, connection and possibility.

These Terms & Conditions outline the arrangements that apply when you browse our website, purchase a product or engage with one of our personal offerings.

By placing an order or making a booking, you agree to the terms applicable to that purchase or experience, subject to your rights under Australian law.

1. About Oceans of Wellness

This website is operated by Oceans of Wellness, an Australian business offering essential oil luxury candles, personal mentoring and intuitive written experiences.

Throughout these terms, “we”, “us” and “our” refer to Oceans of Wellness. “You” and “your” refer to visitors, customers and those engaging with our offerings.

2. Website Information

We endeavour to ensure that the information presented on our website is accurate, clear and up to date.

Product descriptions, availability, pricing and offerings may change as our collections and experiences evolve.

Our handmade products have their own individual character. While we take care to represent their appearance accurately, natural variations in colour, finish and detail may occur. Colours may also appear differently depending on individual screen settings.

These variations do not affect any rights you may have under Australian Consumer Law.

3. Pricing, Orders & Payments

All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.

Applicable delivery charges and any additional fees will be communicated during checkout.

Payments are processed securely through the payment options available on our website.

Once an order has been placed, you will receive confirmation using the contact details provided.

If we are unable to fulfil an order, we will contact you to discuss an appropriate resolution, including a full refund where required.

We reserve the right to correct genuine errors in product descriptions or pricing, subject to applicable consumer law.

4. Essential Oil Luxury Candles

Our candles are thoughtfully created using selected ingredients and materials, with each candle hand-poured in Byron Bay.

As handmade products, slight variations in appearance, colour and finish are part of their individual character.

We encourage you to follow the care and safety instructions provided with your candle to support its intended use.

Information regarding delivery, returns and refunds is available through our relevant website policies.

If a product is faulty, damaged or does not meet an applicable consumer guarantee, we will provide the appropriate remedy in accordance with Australian Consumer Law.

5. Songlines — A Personal Written Offering

Songlines is a personalised, intuitively created written offering, honouring the connections that hold meaning in our lives.

Each Songline is individually prepared, allowing its form and expression to emerge naturally. It may take the shape of a poem, a song expressed through words, a personal message or something entirely its own.

As an intuitive and creative experience, the precise content and form of each Songline cannot be predetermined or guaranteed.

Beginning Your Songline

Following your purchase, you will receive an invitation to complete a short personal questionnaire.

This provides the details needed to begin, including the name of the person you wish to honour and anything you feel comfortable sharing about your connection.

There is no need to provide an extensive personal history.

Your Songline preparation period begins once your completed questionnaire has been received.

Preparation & Delivery

Every Songline is personally created and delivered privately to your nominated email address as a PDF document.

Please allow approximately 7–21 calendar days from receipt of your completed questionnaire.

If unforeseen circumstances affect this timeframe, we will contact you as soon as reasonably practicable to discuss the anticipated delivery and your available options.

Cancellations & Refunds

Each Songline is a personal creative work, prepared specifically for the individual who commissions it.

If you wish to cancel before the creative preparation has commenced, please contact us as soon as possible. A full refund will be provided where work has not yet begun.

Once the personal creative process has commenced, cancellations and refunds for a change of mind are not available.

Change-of-mind refunds are also not available once the completed Songline has been delivered.

If Oceans of Wellness is unable to fulfil your Songline, you will receive a full refund.

Nothing in this policy excludes or limits any rights or remedies available under Australian Consumer Law.

The Nature of Songlines

Songlines is a personal, intuitive and creative offering. It is not a live reading, medical treatment, psychological therapy or professional counselling service.

While every Songline is created with care and intention, no particular message, outcome, interpretation or emotional response can be promised.

You are invited to receive your Songline in whatever way feels meaningful to you.

Privacy & Personal Information

Personal information shared through the Songlines questionnaire is handled in accordance with our Privacy Policy.

Completed questionnaires are intended to be deleted within 30 days of delivery, subject to relevant legal, operational and technical requirements.

A private archival copy of your completed Songline may be retained by Oceans of Wellness as part of our creative records.

Your Songline will not be publicly shared, published or used for promotional purposes without your separate permission.

6. Returning Home — Personal Mentoring

Returning Home is a personal mentoring experience offering space for reflection, reconnection and inner guidance.

Sessions are approximately 90 minutes and may be offered online or in person, depending on availability and booking arrangements.

Returning Home is a personal mentoring and reflective experience. It is not intended to replace medical care, psychological treatment, counselling or other professional services.

Each experience is personal, and no specific outcome or result can be guaranteed.

Bookings, Cancellations & Rescheduling

Time is reserved especially for you when you book a Returning Home session.

We understand that circumstances can change and ask that you provide as much notice as possible if you need to cancel or reschedule.

More than 48 hours before your session

You may cancel your booking for a full refund or reschedule your appointment at no additional charge.

Between 24 and 48 hours before your session

You may reschedule your appointment once at no additional charge, subject to availability. Change-of-mind refunds are not ordinarily available.

Less than 24 hours before your session, or non-attendance

Change-of-mind refunds and complimentary rescheduling are not ordinarily available, although exceptional circumstances may be considered at our discretion.

These notice periods are calculated from the scheduled appointment start time in New South Wales local time.

Changes Initiated by Oceans of Wellness

If we need to cancel your scheduled session, we will offer an alternative appointment or a full refund.

Nothing in these arrangements excludes or limits your rights or remedies under Australian Consumer Law.

7. Returns, Refunds & Consumer Rights

We approach customer concerns with fairness, consideration and respect.

As our business offers both physical products and personalised experiences, the practical arrangements for returns, cancellations and refunds may differ.

Our Returns & Refunds Policy provides further information about these arrangements.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

Where a product or service does not meet an applicable consumer guarantee, you may be entitled to an appropriate remedy, which may include a repair, replacement, repeat service, cancellation or refund depending on the circumstances.

Our change-of-mind policies do not limit these statutory rights.

8. Intellectual Property & Personal Use

The original written content, photography, designs, imagery and other creative material presented through Oceans of Wellness remain the intellectual property of Oceans of Wellness or their respective rights holders, unless otherwise stated.

This content may not be reproduced, distributed or used commercially without appropriate permission, except where permitted by law.

Songlines are individually created for personal enjoyment, reflection and remembrance.

You are welcome to retain, print and share your completed Songline privately for personal, non-commercial purposes.

Commercial publication, reproduction or adaptation requires prior written permission from Oceans of Wellness, except where otherwise permitted by law.

We respect the privacy of every individual who commissions a Songline and will not publicly reproduce their personal written offering without separate permission.

9. Privacy & Confidentiality

We recognise that some of our personal offerings involve information and experiences of a deeply individual nature.

The information you share with Oceans of Wellness is handled in accordance with our Privacy Policy.

We encourage you to review that policy before purchasing or engaging with our personal offerings.

10. Third-Party Websites & Services

Our website may contain links to other websites or use third-party services for payment processing, bookings, communications and other operational purposes.

These services may have their own terms, conditions and privacy practices.

While we take care in selecting the services we use and the information we share, independently operated websites remain responsible for their own content and practices.

Nothing in this section excludes any responsibility that Oceans of Wellness has under applicable law.

11. Personal Responsibility & Professional Advice

Our personal experiences are intended to offer opportunities for reflection, personal insight and connection.

They are not presented as substitutes for professional medical, psychological, financial or legal advice.

We encourage you to exercise your own judgement when considering information or experiences offered through Oceans of Wellness and to seek appropriate professional support where needed.

We endeavour to provide all products and services with due care and skill.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, offerings, website or business operations.

The most recent version will be published on our website, together with its updated date.

Changes will not retrospectively remove rights established under an existing purchase or booking agreement, except where permitted by law.

13. Governing Law

These Terms & Conditions are governed by the applicable laws of New South Wales, Australia.

Nothing in these terms limits any mandatory rights or protections available under applicable Australian consumer laws.

14. Contact Oceans of Wellness

If you have any questions regarding our Terms & Conditions, products or personal offerings, we welcome you to contact us.

Oceans of Wellness

Website: www.oceansofwellness.com.au

Email: hello@oceansofwellness.com.au

Thank you for being part of Oceans of Wellness. We value the trust you place in us and approach every connection with care, respect and intention.